Shipping Policy

Mina Creations – House of Print · Effective 7 August 2026

We print to order, so every parcel starts life as a blank garment. Production takes 5–7 working days, and the courier adds 1–3 on top. Delivery is free on orders over R800.

1. How long it takes

Stage	Time
Artwork confirmed and payment cleared	Day 0
Production	5–7 working days
Courier, main centres	1–3 working days
Courier, outlying areas	2–5 working days
Total, delivered	6–10 working days

The clock starts when your payment clears and your artwork is approved, whichever is later. Large orders and clearance stock can take longer; we will tell you up front rather than let a date slip quietly.

2. Your delivery options

Courier to your door

Door-to-door anywhere in South Africa via The Courier Guy, tracked, with a waybill number sent to you at dispatch. Someone must be there to sign.

Collect when ready

We make it, you fetch it. No delivery charge. We will message you the moment it is ready and hold it for you.

Drop off and collect

For printing onto garments you already own. Bring them in, collect them printed. No delivery charge, and the quickest option overall.

3. What delivery costs

Free on all orders over R800. Below that, the courier fee is charged by parcel weight and destination:

Parcel weight	Main centres	Outlying areas
Up to 2 kg	R130	R175
2 – 5 kg	R185	R245
5 – 10 kg	R250	R330
10 – 20 kg	R370	R480
20 – 30 kg	R480	R620
Over 30 kg	R480 + R16/kg	R620 + R21/kg

Main centres are Johannesburg, Pretoria, Cape Town, Durban, Gqeberha and Bloemfontein and their suburbs. Outlying areas are smaller towns, farms and anywhere beyond the metro delivery rings.

The fee you see at checkout is an estimate. It is calculated from typical garment weights before your parcel exists. We weigh the real parcel at dispatch. If the actual fee is lower you pay less; if it is materially higher we contact you first. We never charge extra without telling you.

4. Where we deliver

Anywhere in South Africa. We do not currently ship outside the country — email us if you need us to and we will quote you individually.

5. Tracking, delays and failed deliveries

You receive a waybill number by email when the parcel leaves us.
Please check your delivery address carefully. Redelivery to a corrected address is charged at the standard rate.
If nobody is available to receive the parcel, the courier will attempt redelivery or hold it at a depot for collection.
Courier delays caused by weather, strikes or events beyond our control are not within our control either — but we will chase it on your behalf and keep you informed.
If a parcel is lost in transit, we remake and resend your order at our cost.

6. Risk and ownership

Risk in the goods passes to you on delivery, or on collection where you are collecting. Ownership passes once payment has cleared in full.

7. Something wrong on arrival?

See our refund and returns policy. In short: photograph it, email minacreations.sa@gmail.com within 7 days, and we sort it out.

Contact us

Mina Creations (Pty) Ltd, registration number 2025/291303/07, trading as Mina Creations – House of Print.
1224 Paul Street, Moreleta Park, Pretoria, 0044, South Africa
Email minacreations.sa@gmail.com
Telephone +27 82 786 3693
Monday to Friday 08:00–17:00, Saturday 09:00–13:00