Refund & Returns Policy
Mina Creations – House of Print · Effective 7 August 2026
1. Custom items and change of mind
Almost everything we make is personalised to your order. Under section 42(2) of the Electronic Communications and Transactions Act 25 of 2002, the seven-day cooling-off right for online purchases does not apply to goods made to a consumer's specifications or clearly personalised. We therefore cannot accept returns simply because you changed your mind.
This does not affect any of your other rights, and it does not apply to plain, unprinted stock, which you may return unused and unwashed within 7 days.
2. What we will always put right
We will remake or refund your order, at your choice, if:
- the item is defective, or the print is faulty, cracked, misaligned or incomplete;
- we sent the wrong item, size or colour compared with your confirmed order;
- the print does not match the proof you approved;
- the parcel arrived damaged.
This is in addition to your rights under sections 55 and 56 of the Consumer Protection Act, which entitle you to return goods that fail, or turn out to be defective or unsuitable for their intended purpose, within six months of delivery.
3. What is not covered
- Errors in artwork you supplied or in a proof you approved — including spelling.
- Colour variation between what you saw on screen and what came off the press, within normal tolerances.
- Size, where we supplied the size you ordered. Size charts differ by brand; ask us before ordering if you are unsure and we will check the measurements for you.
- Damage from washing or wearing contrary to the care instructions supplied with the item.
- Ordinary wear and fading over time.
4. Garments you supply to us
Where you bring in your own garments for printing, we handle them with care but we cannot guarantee how an unknown fabric will behave under heat and pressure. We will tell you before we start if we have concerns. If a print fails on your own garment through no fault of ours, we will refund the print charge, but we cannot replace the garment.
5. How to claim
Email minacreations.sa@gmail.com within 7 days of receiving or collecting your order. Include your order reference and clear photographs of the problem. Photographs usually settle it immediately — please don't post anything back before we ask you to.
Where a return is needed, we arrange and pay for the collection. Please keep the item and its packaging until the claim is settled.
6. Refunds
Approved refunds are paid back to the original payment method within 10 business days of us agreeing the claim. We do not refund to a different account or person.
Where a courier fee was charged and the fault was ours, we refund that too.
7. Cancellations
You may cancel for a full refund at any time before production begins. Once we have started printing, an order cannot be cancelled — see clause 10 of our terms and conditions.
8. If we can't agree
Email us first and give us a fair chance to fix it. If we still can't resolve it, you may refer the matter to the National Consumer Commission or the relevant consumer court.
Contact us
Mina Creations (Pty) Ltd, registration number 2025/291303/07, trading as Mina Creations – House of Print.
1224 Paul Street, Moreleta Park, Pretoria, 0044, South Africa
Email minacreations.sa@gmail.com
Telephone +27 82 786 3693
Monday to Friday 08:00–17:00, Saturday 09:00–13:00